Frequently Asked Questions

It depends on the supplier. Many will sell small quantities for pickup, while delivery usually makes sense for larger loads because of trucking costs. If you need only a few pallets delivered, say so in your request and we'll look for a supplier nearby. Very large orders can be quoted as a single job or split into scheduled deliveries.

The most common size in the US is 48x40 inches (GMA standard), which fits most warehouse racking and suits general use. If you're shipping drums or round containers, consider 48x48 or 42x42 square pallets. Industry-specific sizes such as automotive (48x45) or dairy (40x40) are also available. Check our Size Guide, or tell us about your products, storage and shipping and we'll help you work out what to ask for.

Delivery across Middle Tennessee is available through partner suppliers. Minimum quantities, delivery fees and lead times are set by each supplier, so include your address and timeline in your request. Recurring deliveries - weekly, bi-weekly or monthly - can also be set up with a supplier if you use pallets regularly.

It depends on what the supplier has on hand, the size and grade you need, and how far they are from you. Common sizes are usually the quickest to source; specialty and custom pallets take longer. Put your deadline in your quote request and we'll look for a supplier who can meet it.

You pay the supplier who fills your order, and each supplier sets its own payment methods and terms. Businesses that order regularly can ask suppliers about account or credit terms. Confirm payment details with the supplier when you accept a quote.

Some suppliers may lower the per-pallet price on larger orders. Exact pricing depends on the supplier, pallet size, grade and quantity. Include your full volume in your request for the most accurate quotes.

Returns and replacements are handled by the supplier who fills your order, so check the pallets when they arrive and raise any problem with the supplier right away. Let us know as well - we want to hear about it, and it helps us decide which suppliers to send future requests to.

Yes. If you use pallets steadily, a partner supplier can set up scheduled deliveries - weekly, bi-weekly or monthly - based on your usage. Mention the quantity and frequency in your request and we'll match you with a supplier who handles recurring orders.

Pallets in almost any condition can be sold - from Grade A down to broken ones. Even damaged pallets have value because the wood can be used for repairs or recycled. Prices depend on condition: Grade A pallets bring the most, while damaged pallets are usually valued at recycling rates. Send us details of quantity and condition and we'll pass them to buyers in our network.

Prices vary with pallet size, condition, quantity and current market rates. Grade A 48x40 GMA pallets typically bring the highest prices. Grade B and C pallets bring less, and damaged pallets are usually bought at recycling rates. For an actual figure, send us the details and a buyer in our network will quote you. Payment timing is agreed with the buyer.

Pickup for larger loads is often available through partner buyers, and for smaller quantities drop-off can be arranged with a partner where available. Pickup minimums and any fees vary by buyer. Tell us your quantity and location and we'll find an option that works for you.

Send us details about your pallets - quantity, sizes and approximate condition. We pass them to buyers in our network, who quote based on current market rates. If you accept a quote, you arrange pickup or drop-off with the buyer, who counts and checks the pallets and pays you on the terms you agreed.

Yes. If your business receives palletized goods steadily, a partner buyer can collect on a regular schedule - weekly, bi-weekly or monthly - depending on how quickly pallets pile up. Mention your typical volume in your request and we'll match you with a buyer who offers scheduled pickups.

Buyers take all the standard sizes, including 48x40 GMA (the most common), 48x48, 42x42, 48x42, 48x45, 40x40 and 36x36. Non-standard sizes can often be sold too, though pricing may differ. Mixed loads are fine - just give a rough breakdown in your request. The 48x40 GMA size typically brings the best prices because demand is high.

Yes. Damaged pallets are either repaired for resale, if that makes sense economically, or recycled. Wood that can't be repaired can be ground into mulch, biomass fuel or animal bedding. Damaged pallets bring lower prices than good ones, but they're usually worth more sold than thrown away.

Partner repair shops handle most common damage, including broken or cracked deck boards, split or damaged stringers, loose or missing nails, broken corner sections and warped boards. Damaged parts are replaced as needed. Some pallets are too far gone to repair economically - in that case recycling them and buying replacements is usually the better option.

It depends on how many pallets you have, how badly they're damaged and how busy the repair shop is. The shop will give you an estimated timeline with your quote. If you have a deadline, include it in your request and we'll look for a shop that can meet it.

Repair costs depend on the type and extent of damage. Simple repairs such as replacing a single board cost little, while jobs involving several boards or stringer work cost more. In general, repair costs less than buying equivalent replacement pallets. The repair shop will quote after looking at your pallets.

Often, yes. Repair usually costs less than buying replacements and keeps your existing pallets in service longer. It makes the most sense when the damage is minor, when you need a size that's hard to find, or when your pallets carry company markings you want to keep. For heavily damaged pallets, buying used may be cheaper - we'll tell you honestly which way the numbers seem to point.

Yes, through partners. Some repair shops will collect your damaged pallets, repair them and deliver them back, which helps if you don't have room to store pallets waiting for repair. Minimum quantities for pickup and delivery vary by shop - include your quantity in your request.

Yes. Repaired pallets can be heat treated afterwards by an approved treatment provider so they meet ISPM 15 for international shipping, and each treated pallet is stamped with the IPPC mark. If your pallets need to meet a particular standard or specification, include it in your quote request.

Repair shops normally use lumber that matches the original pallet construction - hardwood or softwood depending on the pallet type - along with proper fasteners such as spiral or screw-shank nails. If you have specific material requirements, list them in your request.

Pallets that can't be repaired are taken apart and ground up. Recycled pallet wood commonly ends up as landscape mulch (colored and natural), biomass fuel for industrial boilers, animal bedding for farms and stables, raw material for particle board and other wood products, and wood chips for playgrounds and gardens. Nails and other metal are pulled out and can be recycled as scrap.

Some recyclers in our network can provide paperwork showing how many pallets were recycled and how the material was used, which helps with sustainability reporting or compliance. If you need documentation, mention it in your request and we'll look for a recycler that provides it.

It depends on the quantity, condition and location. Pallets in reusable condition may be picked up free or even bought, while loads of badly broken pallets may carry a fee. For small quantities, drop-off can be arranged with a partner where available. Send us the details and we'll find the most cost-effective option.

Most wooden pallets can be recycled, including standard softwood and hardwood pallets, painted or stained pallets, pallets with nails or staples (the metal is removed during processing), broken pallets beyond repair, weathered pallets and odd-sized pallets. Plastic pallets, metal pallets and pallets contaminated with hazardous materials need different handling - tell us if you have those.

Reusing a pallet avoids building a new one from fresh lumber, and repairing pallets keeps them in service longer. Wood that can't be repaired can be ground into mulch, fuel or bedding instead of taking up landfill space, and the metal fasteners can be recycled as scrap. Together, buying used, repairing and recycling help keep useful wood in circulation.

Yes. Grinding destroys logos, labels and markings along with the rest of the pallet. If you need confirmation that branded pallets have been destroyed, mention it in your request and we'll look for a recycler who can provide it.

ISPM 15 (International Standards for Phytosanitary Measures No. 15) is an international standard requiring wood packaging materials to be heat treated or fumigated to prevent the spread of pests across borders. Most countries require ISPM 15 compliant pallets for imported goods. Heat treatment involves heating the wood to a core temperature of 56°C (133°F) for at least 30 minutes to kill any insects or larvae.

Most countries require ISPM 15 compliance for imported wood packaging, including all European Union countries, Canada, Mexico, China, Japan, Australia, New Zealand and South Korea. The United States requires ISPM 15 for incoming shipments but not for domestic transport. If you're shipping internationally, assume you need ISPM 15 compliance unless you have confirmed otherwise for your destination country.

Every heat-treated pallet carries the IPPC/ISPM 15 stamp, which includes the code of the treatment provider that treated it. This stamp is the internationally recognized proof of treatment. Some suppliers may also provide treatment records for customs or customer requirements - if you need them, say so in your request.

Yes, through partners. Some suppliers in our network can heat treat pallets you already own to make them export-ready, and each treated pallet is stamped once it's done. Turnaround and pickup options vary, so include your quantity and ship date in your request. This can be cost-effective if your pallets are in good condition and just need treatment.

Pricing depends on quantity and pallet size. Treatment is usually charged either as an add-on to the pallet price or as a per-pallet fee for pallets you already own, and larger quantities generally cost less per pallet. The cost is usually modest compared with the expense of a shipment held up at customs.

Both are accepted under ISPM 15. Heat treatment (HT) uses only heat - no chemicals - to kill pests, so it leaves no residue. Fumigation uses methyl bromide, which is being phased out in many places because of environmental concerns. When you request ISPM 15 pallets through us, we ask partner suppliers for heat-treated pallets.

Look for the official IPPC (International Plant Protection Convention) stamp, which includes the IPPC logo (wheat symbol), a country code (US for the United States), the producer or treatment provider number, and the treatment code (HT for heat treatment or MB for methyl bromide). The stamp must be legible and appear on at least two opposite sides of the pallet. If the stamp is missing or illegible, the pallet may not pass customs inspection.

Shipping internationally on untreated pallets can lead to the shipment being rejected at the border, costly delays and storage fees, treatment or fumigation at the destination at your expense, destruction of the pallets (and possibly the cargo), and fines. It isn't worth the risk - use ISPM 15 stamped pallets for international shipments.

Yes. Delivery across Middle Tennessee is available through partner suppliers. Minimum quantities, delivery fees and timing are set by each supplier. Many can deliver to a loading dock or drop pallets at ground level - mention any site requirements in your request.

Delivery pricing depends mainly on the distance from the supplier and the number of pallets. Ask for delivery in your quote request and the supplier will include the cost.

Partner suppliers deliver across Middle Tennessee, including Nashville, Franklin, Murfreesboro, Brentwood, Smyrna, La Vergne, Hendersonville, Lebanon, Gallatin, Mount Juliet, Clarksville, Columbia, Spring Hill and surrounding areas. If you're outside this region, contact us and we'll see what we can arrange.

Some partner suppliers deliver to residential addresses, though most pallet deliveries go to businesses. Delivery trucks can be large, so make sure there is enough access and someone available to receive the delivery. Mention a residential address in your request so we can match you with a supplier that handles it.

Yes, through partner buyers. Pickup is usually easiest to arrange for larger quantities, and buyers will schedule a time that works for your operation. For smaller quantities, drop-off can be arranged with a partner where available. Regular sellers can set up scheduled pickups - weekly, bi-weekly or monthly.

Supply chain emergencies happen. Send your request as early as possible and put your deadline up front - we'll look for a supplier with the right pallets on hand and the ability to get them to you in time. Common sizes such as 48x40 GMA are usually the easiest to source quickly.

Weekend delivery depends on the supplier - some offer Saturday delivery, others don't. If you need a weekend delivery, mention it in your request and we'll look for a supplier who can do it.

Yes. Partner pallet builders can make pallets to almost any specification, including non-standard dimensions, heavy-duty construction, specific deck board layouts, international sizes such as Euro pallets, and designs for unusual products or custom racking. Send us your requirements and we'll pass them to builders who can quote the job.

It depends on the builder and how far your design is from a standard pallet. Small changes to standard sizes may have low minimums, while fully custom designs usually need larger runs. Send us your specifications and the builder will advise on minimum quantities and pricing.

Lead time depends on complexity, quantity and the builder's schedule. Simple modifications to standard sizes are usually quicker than fully custom designs. The builder will give you an expected delivery date with your quote.

Yes. Custom pallets can be heat treated and stamped to meet ISPM 15 requirements for international shipping. Specify this in your request; treatment happens after the pallets are built and adds some time to the job.

Custom pallets can be built from several species, including Southern Yellow Pine, which is common in the region, oak and other hardwoods for heavy-duty uses, and spruce/pine/fir combinations. Species affects both strength and cost. If you're not sure what to choose, tell us how the pallets will be used and we'll help you work out what to ask for.

Fill out our online quote form or email us at [email protected]. Include the pallet size(s), quantity, grade (A, B or C), whether you need delivery or will collect, and your timeline. We pass your request to partner suppliers who can fill it, and they quote you directly.

That depends on the supplier. Some quote pallets and delivery separately, others give a delivered price. Say whether you need delivery when you request a quote so the price you get covers it.

Credit terms are set by each supplier. Businesses that order regularly can ask a supplier about account terms; new customers often start with card or payment on delivery. Ask the supplier when you accept a quote.

Pricing is between you and the supplier, and many are flexible on large orders or long-term commitments. Because your request can go to more than one supplier, you can compare quotes before you decide.

Used pallets are sorted by grade based on their condition. Typical checks include structural integrity (no broken stringers, secure joints), deck board condition (no cracks, splits or missing boards), fasteners (no protruding nails), cleanliness and grade accuracy. Pallets that don't pass are usually repaired, downgraded or recycled. Confirm the grade with the supplier when you accept a quote.

Check pallets when they arrive and contact the supplier right away if any don't match the grade or specification you ordered - replacements and credits are handled by the supplier. Let us know too, so we can follow up and factor it into future matches.

Clean Grade A or new pallets are the usual choice for food applications. Heat-treated pallets are required when exporting food on wood pallets to most countries. If you have specific food safety requirements, check current regulations and include them in your request so we can match you with a supplier that can meet them.

Yes, and they vary by size, wood and construction. Load capacity is usually described three ways: static load (resting on a floor), dynamic load (moved by a forklift or pallet jack) and racking load (supported only at the edges in a rack). Static capacity is the highest and racking capacity the lowest. Actual capacity also depends on condition, so for heavy loads consider Grade A, new or heavy-duty custom pallets, and ask the supplier for ratings.

No. We're a quote-matching service, so the pallets, repairs and treatment are handled by partner suppliers. ISPM 15 heat treatment is carried out by treatment providers approved under the program, and each treated pallet carries their IPPC mark. Our job is to match your request with suppliers who can meet it.